PATIENT'S SATISFACTION WITH NURSING CARE IN
EMERGENCY DEPARTMENT AT PUBLIC HOSPITAL IN ALNAJAF AL-ASHRAF GOVERNORATE
الباحث الأول:
Zahraa abdul Abbass Al- khafaji, M.Sc.*
الباحثين الآخرين:
Iman Qasim Kteo Al-hussein, M.Sc. **
المجلة:
http://www.globalscientificjournal.com/
تاريخ النشر:
None
مختصر البحث:
Abstract:
Objective: this study aimed to assess Objective: To assess patient's satisfaction with nursing
care in Emergency department at Public Hospital in Al-Najaf Al-Ashraf Governorate and to find
out relationship between patients satisfaction …
Abstract:
Objective: this study aimed to assess Objective: To assess patient's satisfaction with nursing
care in Emergency department at Public Hospital in Al-Najaf Al-Ashraf Governorate and to find
out relationship between patients satisfaction and their socio-demographic data. Methodology:
A descriptive study design (cross section) was carried out through the present study in order to
achieve the early stated objectives. From period 15th of December 2017 to 20th of May 2018, in
order to assess nursing care provided for patients in emergency department. A non-probability
(purposive sample) of (150) patients who were admitted to AL-Sadder medical City, ALHakeem General hospital, AL-Zahraa teaching hospital and medal AL-furat Hospital /
Emergency Department for treatment were included in the study. Data collected through using a
questionnaire consisting of two parts: part I: patient demographic data contain (7) items, and part
II: Clinical Data: Patient Satisfaction with Nursing Care Quality scale (PSNCS) consists of (16)
items which distributed according to domains of satisfaction. Validity of the study instrument is
conducted through a group of experts who have a years of experience in nursing field, In this
study the data were analyzed by using of (SPSS) program V19 (statistical package for science
service), and the statistical package. Below is the statistical data analysis methods to evaluate the
study result. Results: The study shows that majority of patients are satisfied with nursing care
that provided for them in emergency, most of patients are satisfied with nursing care in all
hospital department, patient satisfaction significantly associated with participants’ education
level. Conclusion: Generally, The study confirms that the most of patients are satisfied with
nursing care in all hospital and there are significant relationship between patient's satisfaction
with nursing care and level of education of patient.
