الخلاصة

Abstract- Objective: this study aimed to assess quality of health care services provided for patients with burn at Al-Sadder Medical City/ Burn Unit. Methodology: A descriptive design (Quantitative) is carried out in Al-Sadder Medical City/ Burn Unit / at Al-Najaf AL-Ashraf City. The study started from November, 2ed, 2015 to September, 4th, 2016, in order to assess quality of health care services provided for patients with burn. A non-probability (purposive) of (30) Patient with burn who are admitted to Al-Sadder Medical City/ Burn Unit for treatment are included in the study sample. Data collected through using a well-designed questionnaire consist of two parts: part I consists of demographic data and part II consists of (25) items which distributed according to five domains of health care services quality. Data was analyzed by usingdescriptive statistic. Results: The results show that the burn common occurs among persons in urban residential area than in those in rural, the burn most happen in females than in male, and the burn present in married farther single one also the study reveal that most of patients are satisfied with the quality of health care services provided at burn unit especially within reliability, responsiveness, and empathy domain of health care services quality, while at the tangible and assurance the patients are partially satisfied.Conclusion: The study concludes that the overall assessment of HCSQindicates that half of the patients are satisfied with the HCSQ that provided at burn unit. Recommendation: The nurses must measure and/or assess the quality of health care services in the burn unit continuously in order to apply the quality improvement and/or quality assurance in this unit, and Health education programs and training sessions should be implemented for nurses to increase or/and improve their abilities in managing burned patient. Index Terms- QUALITY, HEALTH CARE SERVICES, BURN.